Privacy Policy

Litchi Tech ("we", "our", or "us") is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from litchitech.co.za.

1. Information We Collect

When you place an order or register on our site, we collect the following personal information:

• Full name and surname
• Email address
• Phone number
• Delivery address (street, city, province, postal code)
• Order history and transaction records
• IP address and browser information (for security purposes)

We do not store your payment card details. All payments are processed securely by PayFast, a PCI-DSS compliant payment gateway.

2. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Send order confirmations and shipping updates via email
• Respond to your customer service enquiries
• Send promotional emails and newsletters (only if you have opted in)
• Improve our website and product offerings
• Comply with legal and regulatory obligations

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• PayFast — to process your payment securely
• Courier/logistics partners — to deliver your order
• Resend — our email service provider, for transactional emails
• SMD Technologies — our product supplier, for order fulfilment

All third-party service providers are contractually required to keep your information confidential and secure.

4. Data Storage and Security

Your personal information is stored on secure servers. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. While we take all reasonable precautions, no internet transmission is 100% secure. We encourage you to use a strong, unique password for your account.

5. Cookies

Our website uses cookies to maintain your login session and shopping cart. These are essential cookies required for the site to function correctly. We do not use tracking or advertising cookies without your consent.

6. Your Rights Under POPIA

As a South African data subject, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information (subject to legal retention requirements)
• Object to the processing of your personal information
• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at [email protected].

7. Newsletter & Marketing Emails

If you have subscribed to our newsletter, you will receive promotional emails from us. You may unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any email, or by contacting us directly. We will process your unsubscribe request within 5 business days.

8. Children's Privacy

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact us: